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Wildberries Customer Reviews in United States

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White Wolf ® ©
White Wolf ® ©

Advantages:Clear interface of the website. Most products are on sale.

Disadvantages:wildberries have not joined the megabonus service. Product cards on the wildberries website are not filled out accurately. Insufficient description of the goods on the wildberries website. On the wildberries website it is not possible to search for products based on the parameters specified. On the wildberries website they do not read the opinions and wishes of users. If you suggest adding a search parameter for products, they won’t do it. There is virtually no technical support for users on the wildberries website. No one responds in the chat or responds after a huge amount of time. There is no option on the wildberries website to refuse a product immediately after ordering. Regardless of the reasons and the amount of time that has passed. If you clicked the order button, that’s it, cancellation will be charged! Various technical problems very often arise on the wildberries website. One of the problems leads to the fact that you order 1 product, but it was not ordered, nothing happened, the product is not in the ordered ones. Then you order 1 item again. A few hours later, you already have 2 items ordered! But you only need 1 product. And there is a charge for refusing the goods! There is no free telephone hotline on wildberries. There is not even the possibility of communicating via WhatsApp. There is no discount system on wildberries, the website shows 27% and this figure is just a drawing, nothing more. The discount figure for wildberries changes regardless of the purchases made, and the discount itself does not apply to every product. In general, we can assume that there is no discount for wildberries.

Comment:Add wildberries to the megabonus! Add a free telephone hotline, at least via WhatsApp. Add free item cancellations. At least those ordered by accident or as a result of technical failures. Add a normal discount system, for example, as in most advanced companies, where 1 bonus equals 1 cent or in Russia 1 bonus equals 1 ruble. Such bonuses can be spent on any goods using them as payment for purchases.

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